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We kindly ask that you refrain from sending excessive messages. We receive over 100 buyer messages daily. To maintain our low prices, we don't plan to hire additional staff to manage this high volume of messages. Therefore, please utilize the self-service options for your orders. For common inquiries, refer to the FAQ section below:
Important‼️: If you experience the following issues, please message us:
Incorrect items received
Missing accessories
Defective products
Lost packages during transit
Tracking updates stopped for more than 5 days
1、Any promotional cards or advertisements included in the product packaging are invalid. Our warehouse deals in overstocked items not available in the regular market.
2、‼️Important: If the address is incorrect, please cancel the order and place a new one. We cannot cancel orders once shipped, and incorrect addresses won't be refunded.
3、Orders are shipped within 2 business days, excluding weekends and holidays.
4、Please avoid inquiring about product availability. Place your order directly. If an item is sold out, we'll cancel your order and issue a full refund.
5、If tracking doesn't update or halts, please wait 2-4 days. Carrier delays in updating tracking are common; please allow an extra 1-2 days.
6、If the carrier shows a package as delivered but you haven't received it, check around your residence or with neighbors. If it's still missing after 1-2 days or confirmed lost, please message us.
7、If you've returned a package and haven't received a refund, rest assured. Refunds process automatically via the eBay system. If no refund appears after 10 days, contact eBay customer service.
8、There are no receipts or invoices inside our packages, suitable for gifts or dropshipping.
9、All packages ship from Los Angeles, as we're a local business.
Supporting local businesses like ours is greatly appreciated. We kindly request you to use our self-service options when possible to help us maintain our low prices and efficient service. Thank you.
